§app support
Something not working, or a question about an order or your points? Talk to a person. We are a small shop in Belmont, North Carolina, and the same people who run the store answer this.
01Get in touch
Email [email protected]
Phone (980) 990-3223
In person 2603 Boundary St, Belmont, NC 28012
We answer email within a couple of days, usually faster. If it is about an order, include the order number from your receipt and we will find it straight away.
You can also message a vendor directly from their shop in the app, which is the quickest way to ask about a specific piece: how big it really is, what the marks on it are, whether they have another one.
02Orders
- Where is my order? Open Orders in the app to see its status. Every vendor ships their own goods, so a basket from two vendors arrives as two parcels.
- My order looks wrong. Email us with the order number. We can see exactly what was charged and what was reserved.
- The item I wanted says it is gone. Most of what we sell is one of a kind, so when it sells it is gone for good. If it went while you were checking out, close the basket and reopen it; that frees anything you were holding.
- Refunds and returns are handled by us, not by the app store. Email us and say what happened.
03Rewards points
- Joining is free and gets you a member card in the app. Show its barcode at the register and your purchase earns points, even with no signal in the shop.
- Points are earned on what you spend, in the shop or in the app. They cannot be bought, and every reward is a real thing you pick up in person.
- Points missing from a purchase? Email us with the date and roughly what you spent. We can add them, and we keep a note of why.
- Redeeming gets you a code to show at the counter. Staff mark it used when you collect.
04Your account
- You do not need an account to shop. Browsing and checkout work as a guest. An account is for points, order history and messages.
- Forgot your password? Use "forgot password" on the sign-in screen. The link is good for an hour.
- Wrong email on your account? Change it under Account. The new address has to be confirmed before it can see your order history, which is deliberate.
- Deleting your account is in the app, under Account. It is permanent, it closes your points balance, and the privacy policy lists exactly what is removed and what is kept.
05Trouble with the app
- It says the connection is down. The shop's wifi can be slow. Pull down to refresh, or try again on cellular.
- Nothing loads at all. Check for an app update in the App Store. If an update is required we will tell you inside the app.
- Something is broken or looks wrong. Tell us what screen you were on and what you tapped. Screenshots help more than anything.
06Reporting a listing or a message
Every listing and every message has a report option. Reports come to store staff, not to the vendor, and we look at all of them. You can also block someone you do not want to hear from, which stops messages in both directions. Anything urgent, call the shop.
07Selling with us
The app is for shopping. If you make something and want to sell it here, that is a different conversation and it starts at the vendor application.
⌇ See also our Privacy Policy, Terms of Use and Accessibility Statement.